Job Information
HP Inc. Technology and Innovation CWC Manager in Boise, Idaho
Job Summary
The Customer Experience Organization is the heart of HP's executive engagement strategy. Our team coordinates the network of Customer Welcome Centers (CWC) worldwide, hosting customers and partners eager to discover HP's portfolio of solutions. We are seeking a strong, dynamic, technical leader to shape how our customers learn and discover our products and services. At the intersection of innovation and customer-centricity, this role offers a unique vantage point to design pre-sales technical demos experiences that drive meaningful impact.
Key Responsibilities:
Oversee the Technology CWC (Houston, Boise, Austin & Fort Collins) which specialize on product roadmaps and NDA briefings for a specific GBU. Design differentiated customer experience emphasizing technology and innovation.
Manage the team to develop and deploy a robust and diverse portfolio of demonstrations for customers and partners in demo centers worldwide.
Collaborate with business units and the technical pre-sales organization to drive the creation of innovative and immersive demonstrations.
Guide the team in providing technical recommendations, direction, and guidance on HP's Print, PS and WS offerings during briefings and demos, in coordination with the account manager and technical consultant.
Define and oversee the implementation of the IT infrastructure for the global demo network in partnership with HP IT, ensuring setups replicate customer conditions for personalized demos.
Define and select the ecosystem of vendors, software, and applications for CWC worldwide to drive effective and innovative experiences and demos.
Ensure the team maintains a high level of technical and professional competence through continuous development and training.
Manage and resolve technical escalations, providing proactive updates and solutions to stakeholders.
Lead and mentor the team, establishing and setting team and individual annual goals (OKRs). Address team concerns actively and constructively.
Oversee the recruitment, training, and development of team members, assessing and managing performance to ensure both individual and group excellence.
Qualifications:
Technical Proficiency : Advanced technical knowledge, business acumen, and proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, AI, and networking technologies.
Pre-sales and Portfolio Knowledge : Strong customer-centric approach, with experience in creating demonstrations or pre-sales experience. Knowledge of HP/GBU's strategic direction and portfolio.
Leadership Experience : Proven experience leading and driving teams towards a common goal. Strong leadership skills, including coaching, team building, and conflict resolution.
Communication, Stakeholder Management and Escalation Handling : Excellent communication and interpersonal skills, including negotiation, presentation, and influence. Ability to interface effectively with all levels of management and functional disciplines. Proven track record in managing technical escalations, ensuring clear communication, timely resolution, and stakeholder satisfaction.
Project Management: Advanced project management skills including time and risk management, resource prioritization, and project structuring.
Impact & Scope
- Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
Complexity
- Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).